Maritime & Cruise Healthcare Solutions

01

Turnkey Onboard Medical Clinics

From clinic establishment to daily medical operations.

HCIG supports cruise operators in developing and operating onboard medical facilities tailored to vessel requirements, passenger capacity, crew composition, and operational needs.

Our capabilities include:

• Onboard clinic planning and setup
• Medical infrastructure and equipment coordination
• Clinical workflows and operating procedures
• Medical supplies, medication, and inventory coordination
• Infection prevention and emergency preparedness
• Medical documentation and reporting systems
• Day-to-day clinic operations and clinical oversight
• Integration with telemedicine and shore-side healthcare services

Whether establishing a new medical facility or restructuring an existing onboard operation, HCIG provides a coordinated model covering the clinical and operational functions of the service.

03

Onboard Medical Operations & Fleet Management

One consistent healthcare model across vessels and fleets.

For cruise operators managing multiple vessels, maintaining consistency in healthcare delivery requires more than placing medical professionals onboard.

HCIG supports centralized medical operations management, enabling cruise operators to implement coordinated clinical procedures, staffing models, documentation systems, medical escalation pathways, and reporting structures.

Our operating model includes:

• Centralized medical operations coordination
• Standardized clinical procedures
• Multi-vessel medical staffing management
• Medical equipment and supply coordination
• Telemedicine and specialist support
• Medical reporting and quality monitoring
• Shore-side healthcare network integration
• Medical escalation and emergency coordination

The result is a scalable medical management structure that can be adapted to individual vessels, fleets, and international operating environments.

05

Insurance, Medical Evacuation & Repatriation

Continuity of care, even when the journey changes.

A medical case does not necessarily end when a vessel departs.

When a passenger or crew member requires extended treatment, hospitalization, evacuation, or repatriation, HCIG coordinates the healthcare and operational arrangements required to continue the patient's journey safely.

Services include:

• Insurance verification and assistance company coordination
• Guarantee of Payment (GOP) coordination
• Medical case documentation
• Cost-containment support
• Hospital discharge and treatment follow-up
• Fit-to-Travel and Fit-for-Duty coordination
• Ground and air medical transport arrangements
• Medical escort services
• International medical evacuation
• Medical repatriation

Our responsibility is to maintain coordination between the patient, vessel, medical providers, insurers, and relevant partners until the case reaches its appropriate resolution.